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Booking Conditions

 
  • The rates provided on this website are available ONLY through Mauritius-Resort.com.  The advertised rates on our website are subject to availability.
  • Upon confirmation from your part, a deposit of 20% will be required to guarantee the booking and the balance of the total package to be settled at least 6 weeks prior to your arrival date. Over Christmas and New Year periods an additional amount will be requested from you subject to the hotel's policy i.e with the option of paying a higher deposit immediately within seven days.

Once we are in receipt of the full amount, we will email you a CONFIRMATION SLIP, which must be retained for check-in purposes.
Please note that on certain occasions, the booking may be charged in a different currency to the one you have been quoted. The cost of your booking is converted
Using our bank's exchange rates on the day of the transaction. All transactional and charge information will be shown on our receipt/invoice.Mauritius-Resort takes no responsibility if you lose the voucher.

  • Should you wish to cancel your booking after the voucher has been issued, written notification must be received and the following cancellation fee will apply and this will be in accordance with  our company policy. The cancellation fee will vary according to the hotel policy as well as your check - in dates.

    Please note: In some cases, the cancellation policy will depend on the hotel's individual policy. If this is the case the hotel's policy will be displayed to you prior to the completion of the booking.

Cancellation Fee
More than 60 days  Deposit only
30 - 59 days 30%
15 - 29 days 50%
1- 14 days 100%
Should you wish to amend you booking following the remittance of your deposit, a nominal amendment fee will apply. Any amendment advised to us within 5 days of your arrival date or once you have arrived at the hotel, may be treated as  a late amendment which may be subject to a fee.
  • Should you require to change a booking from one hotel to another hotel, you will not be charged an amendment fee as this will be considered as cancellation of an existing booking and as such a cancellation fee will apply. Please try to give us as much notice as possible to allow sufficient time to contact the hotels concerned and for a new voucher to be sent to you..
    IMPORTANT NOTE: Should there be another transaction to be made to your credit card, due to an amendment , we will convert the charge/fee to your selected currency.
  • Credit Card Information: The client must submit a valid credit card with all relevant details and authority for the amount inclusive of any bank charges.
  • (2.5%) for credit card payments. Mauritius-Resort takes no responsibility for any incorrect information submitted. If client wishes to change the credit card after it has been charged, it will be treated as an amendment and a corresponding amendment fee and conditions will apply. Due to processing requirements, refunds may take up to 10 days to appear on your statement. This time may vary, depending on your bank/financial institution.
    By making a booking the client authorizes Mauritius-Resort to pass on credit cards details of the client to the hotel if requested.
BOOKING CONDITIONS CONTINUE

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